Business Discovery
Discover what's working. And what isn't.
Understand your business, uncover opportunities for improvement and find better ways to work and grow.
Business First. Software Second.
Two ways to help your business work better.
You tell us how your business works. We do the analysis. Get a clearer understanding of your business, software built around it, or both.
Choose one. Or choose both.
Your business
Your choices
Your advantage
Business First. Software Second.
Choose one. Or choose both. Start with what your business needs.
Start with Business Discovery to see what could work better. If software is part of the answer, we can design and build it around what we've discovered.
Two ways to help
What would help your business?
Business Discovery is a valuable service on its own. You can also come to us when you need business software.
Business Software
Software built around your business.
Get software designed to solve your business problems, streamline your work and support growth.
If you come to us for software, we first understand your business and what the software needs to do. Our philosophy is to understand the business before recommending or designing software.
We guide the conversation
You tell us how your business works. We do the analysis.
Our Business Discovery professional guides the conversation, asks the questions and uses ListeningPost to analyse your business.
You share your knowledge of your operations, challenges and goals, then review the findings with us.
You don't need to learn the application, enter all your business information, perform the analysis or write software requirements. We explain the findings in everyday language.
How it works
Four simple steps.
We guide the work. You share what you know and choose what happens next.
Tell us about your business.
We ask the questions. You tell us what you do, how you work, what's working and what you'd like to improve.
We work out what's happening.
We do the analysis to discover what's working, what isn't and what may be holding your business back.
We show you what could be better.
We explain our findings and recommendations in language you understand, including practical ways to improve your business.
You choose what happens next.
Improve your existing processes, consider software designed for your business, or simply use what you've learned.
How clarity is built
A clearer understanding at each step.
What you receive
Clear findings. Practical next steps.
We explain what we discovered, how your business works and what could work better. What you receive depends on the agreed service; software documents apply when software is part of your chosen next step.
Your Business at a Glance
A clear snapshot of your business as it stands today.
Report name
Discovery Snapshot
What We Discovered
Findings from understanding your business, including what could work better and recommendations for improvement.
Report name
Discovery Report
How Your Business Works
An explanation of your operations, the people involved and how the work connects.
Report name
Business DNA Blueprint
Does the Proposed Software Fit?
Where software is being considered, we check the proposed scope against what we have confirmed about your business.
Report name
Scope Reconciliation
What Your Software Needs to Do
Where software development is appropriate, a clear description of the requirements your software must support.
Report name
Client Software Scope Specification
Your Next Steps for a Software Build
Where a software build is agreed, a contract sets out the scope, controls and how the finished work will be accepted.
Report name
Controlled Software Manufacturing Contract
Optional software screen design
See your software before it is built.
Explore proposed screens and how tasks connect, so you can review how your software could work before it is built.
- Proposed screens for the people using your software
- How tasks and decisions connect
- Questions to resolve before building
- Designs checked against what we understand about your business
Separately scoped and quoted.
Start a taskDecisionOutcome
Illustration only. You review and approve the proposed software experience before it moves forward.
If you choose software
Keep the software connected to your business needs.
BUSINESS
How you work
Your knowledge, goals and challenges
understood
UNDERSTANDING
What we have learned
Findings you review with us
explored
EXPERIENCE
Screens & workflows
See and review how it could work
agreed
SOFTWARE
What to build
An agreed scope before building
If you choose software, we link its requirements to what we have learned about your business. As your business changes, we review what has changed while keeping the earlier understanding on record.
Focus on what matters
Find better ways to work and grow.
Improve efficiency
Streamline repeated work, cut manual hand-offs and keep work moving.
Maximise productivity
Give your people clearer workflows and the right information at the right time.
Reduce errors and rework
Capture information once, remove duplication and prevent costly gaps.
Strengthen profit and growth
Less waste and fewer mistakes create more capacity and protect margins.
How do you test the fit before you commit?
Start with one problem.
Bring the software frustration, workflow bottleneck or business risk you need clarity on. ListeningPost will test it against the way your business actually works.
Software Stress Test
$997
including GST
What is included
- One focused testOne business, one system or one problem.
- The right voicesUp to three participants.
- Structured discoveryUp to three hours of conversation.
- A clear resultSix-page report and findings presentation.
A defined scope. A clear stopping point. No open-ended implementation commitment.
Ready to talk about your business?
Choose the next step that works for you.
Frequently Asked Questions
What exactly does ListeningPost do?
ListeningPost provides two professional services: Business Discovery and Business Software. We help businesses understand how they operate, identify opportunities for improvement, and design and build software where it's needed. You can engage us for Discovery, Software, or both.
How do I know if ListeningPost is right for my business?
If your business is growing, restructuring, acquiring another business, experiencing operational difficulties or preparing for change, ListeningPost may be able to help. You don't need to have a problem with your software to benefit from Business Discovery.
We already know what's wrong in our business. Why would we need Discovery?
You may already know what's going wrong. Our role is to understand why it's happening, how it affects other parts of your business, and what practical changes could address the underlying causes.
Do we have to buy software after Business Discovery?
No. Business Discovery is a standalone professional service. Your findings may point to improvements in existing processes, changes to your current software, or a new software solution. The decision about what happens next is yours.
Can ListeningPost work with our existing software?
Yes. We can examine how your current software supports your business, identify gaps and help define the changes needed. Where appropriate, those requirements can be provided to your existing software vendor. We can also design and build software when a new solution is justified.
Will we have to learn how to use ListeningPost?
No. ListeningPost is a professional service, not a self-service application. Our Business Discovery Analyst leads the conversations, gathers information, conducts the analysis and presents the findings in language you can understand.
Does ListeningPost use artificial intelligence?
Yes. ListeningPost uses specialised AI tools to support its professional analysis. But AI does not replace human judgement. Our professionals lead the Discovery process, review the findings and remain responsible for the recommendations.
What will we receive from a Business Discovery?
You'll receive findings relevant to the agreed scope of your engagement, helping you understand how your business operates, where improvements may be possible and what to consider next. Where software is involved, the work may also include requirements or recommendations for your existing vendor or a new solution.
Is ListeningPost only for large businesses?
No. ListeningPost can assist businesses at different stages, from startups preparing for growth to established organisations managing change. The appropriate scope depends on the business and its needs.
How do we get started?
Simply contact the ListeningPost team for an initial conversation about your business, what is changing and what you would like to achieve. We can then discuss whether Business Discovery, Business Software or a combination is appropriate.
Let’s talk
Talk with the ListeningPost team
Have a business challenge or software question? Call or text our business line, or email the ListeningPost team.
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